Refund Policy

This Refund Policy explains how refunds, cancellations, and subscription fees are handled by Kelsy Cook, LLC d/b/a The Aisle ("The Aisle," "we," "our," or "us").

By purchasing a subscription or paying any fee to The Aisle, you agree to this Refund Policy.

1. Platform Fees

The Aisle is a marketplace that provides access to connect couples with independent wedding professionals.

Our fees are charged for access to the Platform and its features, not for the successful completion of a wedding booking.

Because access is provided immediately upon purchase, all fees paid to The Aisle are non-refundable except where required by applicable law.

This includes, but is not limited to:

• Professional subscription fees.
• Listing fees.
• Feature upgrades.
• Premium services.
• Any other fees paid directly to The Aisle.

2. Subscription Cancellations

Professional subscriptions automatically renew until canceled.

You may cancel your subscription at any time through your account settings.

When you cancel:

• Your subscription will remain active through the end of your current billing period.
• You will not be charged for future billing periods after cancellation.
• You will not receive a refund or prorated credit for the current billing period.

3. Failed Payments

If a subscription payment cannot be processed:

• We may retry the payment.
• Access to paid features may be limited or suspended until payment is received.
• Continued failure to pay may result in cancellation or termination of your subscription.

4. Wedding Service Payments

The Aisle does not process payments for photography, videography, content creation, or other wedding services provided by independent professionals.

Payments for wedding services are made directly between the couple and the professional unless otherwise stated.

As a result, The Aisle cannot issue refunds for:

• Wedding photography services.
• Videography services.
• Content creation services.
• Deposits paid to professionals.
• Final balances paid to professionals.
• Travel fees.
• Products or albums.
• Contract disputes.

Any refund request relating to wedding services must be directed to the professional you hired.

5. Chargebacks

If you initiate a chargeback or payment dispute for a valid charge without first contacting us to resolve the issue, we reserve the right to:

• Suspend your account while the dispute is pending.
• Terminate your account if appropriate.
• Restrict future use of the Platform.
• Recover any fees or costs incurred as permitted by law.

Nothing in this section limits your rights under applicable consumer protection laws.

6. Billing Errors

If you believe you were charged incorrectly, please contact us as soon as possible.

If we determine that a billing error occurred, we will correct the error and, if appropriate, issue a refund or credit.

7. Exceptions Required by Law

Nothing in this Refund Policy limits any rights you may have under applicable law.

Where a refund is required by law, The Aisle will comply with those legal requirements.

8. Changes to This Policy

We may update this Refund Policy from time to time.

Material changes will be reflected by updating the Effective Date above and, when appropriate, providing notice through the Platform or by email.

Your continued use of the Platform after changes become effective constitutes acceptance of the revised Policy.

9. Contact Us

If you have questions regarding this Refund Policy, please contact:

Kelsy Cook, LLC d/b/a The Aisle Email: support@booktheaisle.com